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Responding to data breaches: how has TalkTalk done?

#smcrisis, Brands, CEO, clarity, crisis communication, Crisis preparation, data breach, reputation management, TalkTalk

On 21st October 2015 customers of UK telecoms provider, TalkTalk, found that they couldn’t access their email, and the brand’s website was also down. The next day, TalkTalk announced that it had been hacked. Major national news outlets on television,…

Authors

Gemma Storey

Gemma is Polpeo’s Content Specialist. She develops the crisis storylines and writes social content for Polpeo. She is the principal voice of Polpeo on Twitter, and blogs on PR Examples and carrotcomms.co.uk/blog.

Kate Hartley

Kate is COO and co-founder of Polpeo. Her background is in corporate reputation, crisis management and PR, and she runs communications consultancy, Carrot Communications. She is a member of the CIPR and the PRCA’s Digital Steering Committee.

Lisa Barnett

Lisa Barnett is the Innovation and Content Director at The Social Element and Polpeo.

Tamara Littleton

Tamara is CEO and co-founder of Polpeo. She is also CEO and founder of parent company, The Social Element, a social media management agency that works with some of the biggest brands in the world.

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