Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSWhen conventional protest appears powerless, what makes people turn to direct action against organisations? How should leaders respond when…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSWhat happens when a company challenges damaging media coverage in court? Can legal action restore commercial confidence, or does…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSWhat happens when a brand makes a bold Pride statement and refuses to retreat when criticism follows? Can humour…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSHow does a global brand make a mistake so culturally insensitive that it triggers boycotts, political condemnation, police scrutiny…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSWhat happens when employees turn a company’s own communication channels against it? How should organisations handle redundancies in an…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSAhead of the recent Championship playoff final, with the winners promoted to the Premier League and also set to…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSS What makes an apology believable? And what turns an apology into a crisis of its own? In this…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSS In July 2024, a faulty software update to cybersecurity firm CrowdStrike’s Falcon platform caused around 8.5 million Windows…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSWhen a fake pop-up shop called Mumumelon appeared just five doors away from a Luluemon store in London, eyebrows…