Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSHow does a global brand make a mistake so culturally insensitive that it triggers boycotts, political condemnation, police scrutiny…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSWhat happens when employees turn a company’s own communication channels against it? How should organisations handle redundancies in an…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSAhead of the recent Championship playoff final, with the winners promoted to the Premier League and also set to…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSS What makes an apology believable? And what turns an apology into a crisis of its own? In this…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSS In July 2024, a faulty software update to cybersecurity firm CrowdStrike’s Falcon platform caused around 8.5 million Windows…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSWhen a fake pop-up shop called Mumumelon appeared just five doors away from a Luluemon store in London, eyebrows…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSS Reputational damage rarely stems from a single incident, but from patterns of failure that expose deeper cultural issues.…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSAfter going into administration on 2nd March, the fallout for BrewDog’s investors, employees and reputation has been rapid and…

Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSOn 27th February, President Donald Trump ordered the US Government to stop using technology from AI company Anthropic, developer…