What Just Happened

Tylenol’s 1982 recall and lessons in leadership from Johnson & Johnson

crisis communication, leadership, What Just Happened

The first episode of our new Polpeo podcast, ‘What Just Happened?’ explores the so-called ‘Tylenol Murders’ and subsequent mass product recall of Tylenol in the US by owners Johnson & Johnson. The crisis was a masterclass in leadership and has…

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