Podcast
The Art of the Apology
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSS What makes an apology believable? And what turns an apology into a crisis of its own? In this…
The CrowdStrike Outage
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSS In July 2024, a faulty software update to cybersecurity firm CrowdStrike’s Falcon platform caused around 8.5 million Windows…
WJH Shorts: Lululemon v Mumumelon
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSWhen a fake pop-up shop called Mumumelon appeared just five doors away from a Luluemon store in London, eyebrows…
Boeing: Too Big to Fail?
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSS Reputational damage rarely stems from a single incident, but from patterns of failure that expose deeper cultural issues.…
WJH Shorts: The BrewDog Controversy
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSAfter going into administration on 2nd March, the fallout for BrewDog’s investors, employees and reputation has been rapid and…
WJH Shorts: The Anthropic Trump Feud
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSOn 27th February, President Donald Trump ordered the US Government to stop using technology from AI company Anthropic, developer…
My CEO Did WHAT?!
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSThe Coldplay kiss cam incident in July 2025 was a great example of what can happen when a CEO…
The M&S Cyber Attack
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSIn April 2025, Marks & Spencer suffered a significant ransomware cyber attack that severely disrupted its operations for several…
Del Monte Deaths
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSDel Monte is a globally recognised brand that has been in existence for nearly 140 years. But in 2023,…