crisis communications Archives

2024 saw some big crises for brands. Here is our pick of the biggest: Boeing’s bad year It was a(nother) bad year for Boeing. A 737 Max 9 lost a door plug mid-flight, whistleblowers have been speaking out about defects…

Why every crisis team needs a challenger, holding the team to account

Kate Hartley

Crisis Communications

assertiveness, crisis communications, Crisis Management, internal comms

No Comments

When we run simulation exercises, almost every team says the same thing: “We were too slow to act. Time ran away from us!” They’re right. Time does run away from you during a crisis. There’s a lot of research to…

United Airlines passenger removal scandal – what can leaders learn?

Kate Hartley

Crisis Communications

crisis communications, leadership, strategy

No Comments

When Dr David Dao was dragged off a United Airlines flight in 2017, there was international outrage. For anyone who doesn’t know the story, he had been selected to give up his seat (to make way for a United employee…

Horsegate

Gemma Storey

Podcast

company culture, crisis communications, Crisis Management, leadership

The Bud Light Boycott

Gemma Storey

Podcast

company culture, crisis communications, Crisis Management, leadership

United Airlines Passenger Removal

Gemma Storey

Podcast

company culture, crisis communications, Crisis Management, leadership

The Tylenol Recall

Gemma Storey

Podcast

company culture, crisis communications, Crisis Management, leadership

What Just Happened? Introduction

Gemma Storey

Podcast

company culture, crisis communications, Crisis Management, leadership, reputation management

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