Polpeo Archives

If you’ve ever wondered what a live social media crisis simulation would be like, now’s your chance to find out! The Polpeo team will be at this month’s Digital Download in Islington, running a live crisis simulation focusing on the…

Eight things to consider during a crisis

Kate Hartley

#crisissim, authenticity, Facebook, Polpeo, PRCA, reputation management, , Twitter

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We’ve run a series of crisis simulations for the PRCA over the past two weeks (London 27 November, Edinburgh 28 November, Manchester 29 November and Bristol on 30 November). They were great fun for us to run, and attracted some…

Help send Polpeo to #SXSWInteractive 2017

Gemma Storey

Crisis Communications

#sxswinteractive, crisis communication, Crisis preparation, Crisis Simulation, Polpeo,

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The digital world is already getting excited for what’s sure to be another great SXSW Interactive. Apart from being a great place for rising tech stars to shine, SXSW Interactive offers agencies, brands and individuals the opportunity to learn and…

Lessons from the #DSMLFSession on social media crisis

Lisa Barnett

#DSMLFSession, #smcrisis, Brands, crisis communication, Crisis Simulation, Polpeo,

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Yesterday, we saw the participant side of dealing with a social media crisis, today, I wanted to share observations from the other side of the simulation. Managing a social media crisis first thing on a Monday morning is not everyone’s…

Lessons in crisis management, from #prwcrisis 2015

Kate Hartley

#smcrisis, crisis communication, Crisis preparation, Internal Communications, Polpeo, rehearse

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Last Thursday, Polpeo ran a crisis simulation at PR Week’s Crisis Communications conference. We were in good company. There were some very inspiring and thought-provoking speakers, talking candidly about their experience of crisis, including representatives from Network Rail, Serco, TSB,…

Polpeo on The Verge

Gemma Storey

#smcrisis, #SXSW, #sxswinteractive, crisis communication, Polpeo,

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If you’re wondering what it’s like to be a participant at one of Polpeo’s simulations, read Casey Newton’s Verge article. He took part in our recent SXSW event, where a packed room tried desperately to salvage the reputation of a…

Polpeo#smcrisis taster session at PRCA #digibites

Gemma Storey

#smcrisis, Polpeo, PRCA, , taster session

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We had a great time at the PRCA DigiBites session last week. Thanks to everyone involved for making it such a great experience! (Special thanks to our own Rob Koster for the awesome photos.) The Polpeo team headed over to the…

Polpeo #smcrisis demo at #DMASocial

Gemma Storey

Brands, crisis communication, demo, Polpeo, ,

1

The Polpeo team had a great time running the simulation component of the Direct Marketing Association’s social media crisis workshop on 22/05/14. The participants battled to defend their fictitious brand, as it weathered a brutal social media storm. How did…

The human-driven social media crisis

Gemma Storey

Brands, Facebook, human error, Polpeo, , , Twitter

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When people talk about social media crisis, what do they mean? The most serious crises are those that happen in the real world, and play out online. In this post, however, we’re going to look at pure social media crises…

Communicating through the crisis

Gemma Storey

crisis communication, Polpeo, reputation, , ,

No Comments

Communication is one of the key factors in getting through a crisis. At Polpeo, we help brands test their crisis communication plans through our social media simulations. Before social media, a brand was likely to be the first person to…

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