Crisis preparation

If you’re going to get involved in a Pride campaign, sadly, you have to be prepared for a backlash. But we need those campaigns more than ever before. Homophobic and transphobic attacks are on the rise. Brands are experiencing a…

How to help your employees navigate social media storms

Crisis preparation, employee wellbeing, , training

Social media has created a whole new headache for brands and their employees, and many are still getting to grips with it. It’s an issue that’s become more prominent as society has embraced online campaigning. In various sectors, campaigners have…

How do you deal with a crisis you never imagined could occur?

brand values, crisis communication, Crisis preparation, Crisis Simulation

Have you ever considered what you would do if, say, a newspaper said that your business was (incorrectly) a dogging site? (And no, I’m not defining that!) It might seem like an outlandish idea for you to consider, but as…

The perils of change: lessons from the #KFCCrisis

Brands, clarity, crisis communication, Crisis preparation, Crisis Simulation, crisis training,

In February, Kentucky Fried Chicken started working with a new “delivery partner”. Now, usually, most people wouldn’t care about this, but then hundreds of KFC branches closed down temporarily because they ran out of chicken and, well, a lot of…

Help send Polpeo to #SXSWInteractive 2017

#sxswinteractive, crisis communication, Crisis preparation, Crisis Simulation, Polpeo,

The digital world is already getting excited for what’s sure to be another great SXSW Interactive. Apart from being a great place for rising tech stars to shine, SXSW Interactive offers agencies, brands and individuals the opportunity to learn and…

Why crisis planning is vital

Kate Hartley

clarity, contingency plans, crisis plans, Crisis preparation, leadership, recovery

Crisis planning comes naturally to some people. These people appear to have been born ready to prepare for the worst in any given situation. They’re the ones who’ll have the emergency phone charger on hand, or arrive at the pitch…

Responding to data breaches: how has TalkTalk done?

#smcrisis, Brands, CEO, clarity, crisis communication, Crisis preparation, data breach, reputation management, TalkTalk

On 21st October 2015 customers of UK telecoms provider, TalkTalk, found that they couldn’t access their email, and the brand’s website was also down. The next day, TalkTalk announced that it had been hacked. Major national news outlets on television,…

How to handle a crisis when it’s really not your fault

Brands, crisis communication, Crisis preparation, Crisis Simulation, data breach, Experian, listening, reputation, , T-Mobile USA

When a major credit checking agency (well, the major credit checking agency) experiences a data breach, it’s not just its reputation on the line, but that of its client. T-Mobile USA has been dealing with a crisis not of its…

Lessons in crisis management, from #prwcrisis 2015

Kate Hartley

#smcrisis, crisis communication, Crisis preparation, Internal Communications, Polpeo, rehearse