BA’s uncontrolled descent into crisis
Most crises are avoidable. Around ten years ago, my boss and I used to carry home back-up tapes of our server data. That way, if the office burnt down over night we’d still have two copies of the back-up. While…
Crisis Communications
The five mistakes that shaped United’s crisis
At 7:30pm on Sunday 9th April passengers aboard United Airlines flight 3411 started tweeting about an incident as they waited for take-off. Some tweeted the airline, others local news channels. Several took pictures and video of the chaos on board…
Book your place at Digital Download
If you’ve ever wondered what a live social media crisis simulation would be like, now’s your chance to find out! The Polpeo team will be at this month’s Digital Download in Islington, running a live crisis simulation focusing on the…
Brands are more than their CEOs
On a business level, when it comes to reputation with clients, governments, media and the industry that they are in, CEOs (and their actions) carry a lot of weight. But what about their wider reputational impact? For example, I’m currently…
Brands & Politics: why it’s time to get involved
A regular star of the crisis simulations I write for Polpeo is someone I call AnarchySteve. For years, he’s been one of my go-to guys for causing simulation participants headaches. He’s arrogant, stubborn, opinionated and unyielding. Just when you think…
How brands can safeguard their reputation in a post-truth era
Years ago, I had a Homer Simpson #doh moment when I fell for, and re-shared, some inane Facebook post warning people of something dire and technology related. This post had been passed around my school friends like some kind of…
Book your place at Managed Networks’ Security Seminar
This month, Kate will be speaking at the Security Seminar, hosted by professional IT support services provider, Managed Networks. The seminar will focus on IT security and crisis management for businesses in the venue and entertainment sector. The event (held…
Help send Polpeo to #SXSWInteractive 2017
The digital world is already getting excited for what’s sure to be another great SXSW Interactive. Apart from being a great place for rising tech stars to shine, SXSW Interactive offers agencies, brands and individuals the opportunity to learn and…
July in crisis
Issues that used to be dealt with between the customer and the organisation are now easily shared with the wider world. As a result, organisations need to be willing to defend their internal guidelines, or flexible enough to listen to…
Why crisis planning is vital
Crisis planning comes naturally to some people. These people appear to have been born ready to prepare for the worst in any given situation. They’re the ones who’ll have the emergency phone charger on hand, or arrive at the pitch…