Crisis Communications

communication, Facebook, fake news, post-truth, , transparency, trust

Years ago, I had a Homer Simpson #doh moment when I fell for, and re-shared, some inane Facebook post warning people of something dire and technology related. This post had been passed around my school friends like some kind of…

Book your place at Managed Networks’ Security Seminar

Cognitious, crisis communication, DCMS, Managed Networks, Security Seminar, StageFaves

This month, Kate will be speaking at the Security Seminar, hosted by professional IT support services provider, Managed Networks. The seminar will focus on IT security and crisis management for businesses in the venue and entertainment sector. The event (held…

Help send Polpeo to #SXSWInteractive 2017

#sxswinteractive, crisis communication, Crisis preparation, Crisis Simulation, Polpeo,

The digital world is already getting excited for what’s sure to be another great SXSW Interactive. Apart from being a great place for rising tech stars to shine, SXSW Interactive offers agencies, brands and individuals the opportunity to learn and…

July in crisis

#smcrisis, Brands, crisis communication, empathy, flexibility,

Issues that used to be dealt with between the customer and the organisation are now easily shared with the wider world. As a result, organisations need to be willing to defend their internal guidelines, or flexible enough to listen to…

Why crisis planning is vital

Kate Hartley

clarity, contingency plans, crisis plans, Crisis preparation, leadership, recovery

Crisis planning comes naturally to some people. These people appear to have been born ready to prepare for the worst in any given situation. They’re the ones who’ll have the emergency phone charger on hand, or arrive at the pitch…

Crisis recovery: Chipotle

Chipotle, crisis communication, Facebook, reputation management, , Twitter

Chipotle spent half of 2015 going through repeated crises as customers across America came down with illnesses. It had to deal with: E.coli outbreaks in Seattle (July 2015, five people sick from an unknown source), and a further 12 states…

Brands in crisis: controlling the risk

#smcrisis, Brands, crisis communication, crisis plans, Risk Management

Anyone who’s been involved in running a business will know that it’s impossible to completely eliminate risk. You can assess risk, and manage it, but you can’t eliminate it. Businesses need thorough risk assessments, but they also need crisis plans…

February in crisis

#smcrisis, Apple, Brands, CEO, crisis communication, Mars, , Yelp