leadership

What Just Happened? Introduction

Gemma Storey

Podcast

company culture, crisis communications, Crisis Management, leadership, reputation management

2023: the year in crisis

Kate Hartley

Crisis Communications

company culture, Crisis Management, data breaches, leadership, LGBTQ+

No Comments

It’s been a crisis-packed year for brands. From failure in company culture or leadership, to sophisticated cyber attacks, here is our pick of the year’s crises, and what we can learn from them. Culture is critical (and starts with behaviour) …

Bench saying 'take a little time to think'

Preparing leaders for a crisis takes more than media training

Kate Hartley

Crisis Communications, Crisis Simulation, Leadership

crisis communication, leadership

No Comments

I’ve worked with a lot of leadership teams to help them prepare for a crisis, often running simulation exercises alongside their communications teams or PR agencies. When I first talk to the PR and comms teams, their focus is often…

Creating resilient teams: how to support teams through a crisis

Gemma Storey

Crisis Communications

brand values, collaboration, communication, crisis training, leadership, mental health, teams, trust

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While you can pay special attention to your team’s wellbeing during a crisis, one thing that’s a big help for people navigating tough situations is resilience. Resilience isn’t developed overnight. It’s also not necessarily something that carries over from home…

The role of leaders during a brand crisis

Gemma Storey

Crisis Communications

clarity, crisis communication, crisis strategy, leadership, recovery

No Comments

Strong leadership can make the difference between a crisis that damages your reputation irrevocably, and one that you recover and learn from. A leader’s role during a crisis should include six areas: setting the strategy for the crisis; setting the…

Why crisis planning is vital

Kate Hartley

Crisis Communications

clarity, contingency plans, crisis plans, Crisis preparation, leadership, recovery

No Comments

Crisis planning comes naturally to some people. These people appear to have been born ready to prepare for the worst in any given situation. They’re the ones who’ll have the emergency phone charger on hand, or arrive at the pitch…

leadership

The Tylenol Recall

What Just Happened? Introduction

2023: the year in crisis

Preparing leaders for a crisis takes more than media training

Creating resilient teams: how to support teams through a crisis

The role of leaders during a brand crisis

Why crisis planning is vital